Grievances/Complaints

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" height=82 style=" border-bottom: 1px solid #999980;" BGCOLOR="#CCFFFF" TEXT="#080000"> <div> <FONT SIZE="5" COLOR="#000000" FACE="Arial" ><B>Roscommon Township</B></FONT><FONT SIZE="2" COLOR="#000000" FACE="Times New Roman" ><B>   </B><B>|</B><B>   </B></FONT>  <A HREF="index.htm" TARGET="_top" TITLE="Roscommon Township">home</A>    <A HREF="id28.htm" TARGET="_top" TITLE="Ambulance">Ambulance</A>    <A HREF="houghton_lake_employee_handb.htm" TARGET="_top" TITLE="Employee Handbook">Employee Handbook</A>  </div> <bR> <bR> <bR> <bR> <div> </div> </td> </tr><tr> <td valign="top" height=398 style=" border-top: 5px solid #33FFFF;" BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I>Grievances/Complaints</I></div> <DIV ALIGN="LEFT"></DIV> <div> <B>Houghton Lake Ambulance Authority</B></div> <bR> <div> <B>GRIEVANCES/COMPLAINTS</B></div> <bR> <bR> <div> <B>I.       PURPOSE</B></div> <div> <B>     </B></div> <div> <B>     </B>To provide employees a means of resolving grievances/complaints.</div> <bR> <div> <B>II.      PROCEDURE</B></div> <div>      </div> <div>  This procedure shall be utilized by all personnel in an attempt to resolve conflicts arising during the course of employment.</div> <bR> <div> 1.     The grievance/complaint shall be submitted on a Houghton Lake EMS Grievance/Complaint form to management/designee.  Request for anonymity by the complainant may be considered by management/designee however an anonymously submitted grievance/complaint form will not be accepted.</div> <bR> <div> 2.     The Grievance/Complaint form must be submitted to management/designee within seven (7) calendar days of the alleged incident.  </div> <bR> <div> 3.     Management/designee will respond in writing to said grievance/complaint within ten (10) calendar days.  An investigation of the incident will be conducted during this time. </div> <bR> <div> 4.     If the matter cannot be resolved between management/designee and the complainant, then it shall be submitted in writing within seven (7) calendar days to the Houghton Lake Ambulance Authority Board.  A determination will be made by the HL Ambulance Authority Board in writing no later than the next business day following the regularly scheduled board meeting subsequent to the receipt of the grievance/complaint by the board.  The determination will be a part of the meeting minutes and a copy of said minutes will be delivered to all parties involved in the grievance/complaint.</div> <bR> <div> 5.     Any requests for extensions of above time periods must by agreed to in writing by all parties involved.</div> <bR> <div> 6.     All resolutions determined by the HL Ambulance Authority Board are final.</div> <bR> <bR> <bR> <div> This form is regarding a grievance/complaint referencing:</div> <bR> <div> Employee Behavior: _____          Guidelines: _____          Other:  _____</div> <bR> <div> Date:  _____________________</div> <bR> <div> _______________________________________________________________________</div> <bR> <div> _______________________________________________________________________</div> <bR> <div> _______________________________________________________________________</div> <bR> <div> _______________________________________________________________________</div> <bR> <div> _______________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <div> ________________________________________________________________________</div> <bR> <bR> <bR> <div> _________________________          ______________________    ____________</div> <div> Printed name of complainant                    Signature of complainant          Date</div> <bR> <bR> <bR> <div> Received by:  _____________________________          Date:  __________________</div> <bR> <div> Response by:  _____________________________          Date:  __________________</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B>HOUGHTON LAKE EMS</B></div> <div> <B>            GRIEVANCE/COMPLAINT RESOLUTION FORM</B></div> <bR> <bR> <div> The following determination is the resolution to a grievance/complaint submitted by ___________________________ on ___________:</div> <div> Name of complainant (unless anonymity granted)     Date form received</div> <bR> <bR> <div> Date:  __________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> _____________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <div> ______________________________________________________________________</div> <bR> <bR> <div> _____________________________              ___________________________      ___________</div> <div> Printed name of Management/designee          Signature of Management/designee              Date</div> <bR> <bR> <div> __________________________      ______________________   _________</div> <div> Printed name of Complainant               Signature of Complainant               Date</div> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <div> Approved October 16, 2007</div> </td> </tr></table></body>